Seventh String Software

FAQ 1 - Frequently Asked Questions about Transcribe! Download / Install / Backup

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  1. "How do I install Transcribe! ?"

    First go to the download page and download the appropriate version to your computer. You don't need to register or buy Transcribe! to do this.
    Once you have downloaded it to your computer, the procedure for installation depends on which OS (Windows / Mac / Linux) and you will find instructions on the download page.
    You get a free 30 day trial period and you may choose to buy it if you want. If you don't buy it then it will stop working at the end of the trial period.

  2. "How do I uninstall Transcribe! ?"

    Instructions are in the Help for Transcribe! itself, on the page "Installing, Uninstalling, and System Requirements".

  3. "I've upgraded my computer, how do I install Transcribe! on the new one?"
    "My computer crashed, how do I re-install Transcribe! ?"

    Just download Transcribe! again from the download page (or use your backup copy of the download file if you have one) and use the license key you already have (or see the "I've lost my license key" query on page 2 of the FAQ).

  4. "Does Transcribe! work on some particular OS version?"

    You can check which operating system versions Transcribe! is available for, by taking a look at the download page.

  5. "Where do I download Transcribe!?"

    From this site, on the download page.
    If you get it from anywhere else (for instance, we do sometimes allow magazines to include it on cover CD's, that kind of thing) then make sure it is a source you trust, as Seventh String obviously cannot be responsible for the content of other people's CD's, websites, file sharing networks, etc. If you were thinking of downloading a "cracked" version then I suggest that you should read this first.

  6. "I'm having difficulty downloading Transcribe!"

    Sometimes there can be temporary glitches on the internet so merely trying again later often fixes it. Or are you possibly using a machine which is specially configured in some way and does not allow some downloads? Or are you behind a firewall? If the problem continues then download on a friend's machine, copy the download file to CD or USB memory stick or whatever, and get it onto your machine that way. Or get your friend to download it and email you the download file.

  7. "Why has Transcribe! disappeared from my Mac?"

    Did you perhaps drag it to the trash? I'm not joking, sometimes people drag the app to the dock, and once it is in the dock, they imagine that they don't need the app in their Downloads folder or on their desktop any more, so they trash it. The result is that next time the trash is emptied, the app disappears. As it says on the download page : "You should double-click the dmg to find the Transcribe! application in it, and drag the application from there to wherever you want to keep it - probably your Applications folder. Remember that dragging an application to the dock does not create a copy of it. If you drag the application from the dmg to the dock and then trash the downloaded dmg file, then Transcribe! will disappear from the dock the next time the trash is emptied."
    If you have done this, then you should simply download again from the download page. And this time move the application to your Applications folder instead of trashing it!

  8. "Why does my Mac warn me every time I run Transcribe!, that it was downloaded from the internet and ask me if I want to run it?"

    You are probably running Transcribe! from inside the dmg file you downloaded.
    Instead, you should do what it says on the download page : "You should double-click the dmg to find the Transcribe! application in it, and drag the application from there to wherever you want to keep it - probably your Applications folder. Remember that dragging an application to the dock does not create a copy of it. If you drag the application from the dmg to the dock and then trash the downloaded dmg file, then Transcribe! will disappear from the dock the next time the trash is emptied."

  9. "Is Transcribe! available on CD?"

    Transcribe! is available by download only, though you can copy the download file to a CD yourself if you want (as backup, or for installing on a machine which does not have internet access). Remember that the most important thing to back up is the license key which you receive when you buy.

  10. "How do I install or update Transcribe! on a machine which does not have internet access?"

    You will need to download the Transcribe! installation file from our website, using a machine which does have internet access. Then copy the downloaded file to CD or USB memory stick or whatever, and get it onto your machine that way. If you buy Transcribe! then you will receive your license key by email. Copy the email content to a file and use the same technique to get the email onto your machine, so you can copy&paste the license key into Transcribe! Note that license keys for Windows, Mac and Linux are not interchangeable so make sure you order the right version for the computer you want to use Transcribe! on.
    Updates are done by making a new installation, so the same method can be used.

  11. "How do I back up Transcribe! ?"

    Copy the downloaded installation file to CD or other medium for safe storage. If you buy Transcribe! then it is your responsibility to look after the license key so back up the license key in the same way. I do not promise to reissue lost license keys.

  12. "How can I run Transcribe! from a USB memory stick?"
    "How can I run Transcribe! on a machine where I do not have permission to install software?"

    You should first download and install Transcribe! on a machine where you can do this. Then all you need to do is copy the application to the USB stick, then plug the USB stick into the target machine, then on the target machine navigate to the USB stick and double click the application there. Or you can copy the application from the USB stick to your home folder on the target machine, then double click it there.
    Windows: Transcribe! installs by default to the folder "Program Files\Transcribe!" so you should copy that folder with all its contents. One of the files in that folder is called Transcribe.exe : that is the one you should double click to run the program.
    Mac: Just copy the application from your Applications folder (or wherever you put it after downloading it).